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Frequently Asked Questions

Please read trough our FAQ as it may answer some of the most asked questions about our Mobile Pet Grooming Service. Do Not hesitate to contact us if you do not see your question answered here. We are here to provide excellent service for you and your pet!

Yes, you will need to provide a copy of your pet’s rabies and distemper vaccinations, along with your veterinarian’s name and phone number.  This is protection for your pet.

On the average, dogs should be groomed every four to six weeks, cats every 6 to 8 weeks.  Of course, this depends on the owner’s ability to do daily brush outs.  It also depends on your pet’s breed, coat and how often your dog/cat is outside.  You may want your dog to be groomed on a tighter schedule to keep their cuts crisp.  Since we only have a couple mobile vans, you should try to “lock in” a recurring appointment to prevent an appointment not being available by enrolling in our free Preferred Client’s Program. 

No, veterinarians will encourage you to have your pet groomed on a regular basis.  We use high quality shampoos and conditioners to help relieve dry, itchy skin.  Shampoos such as medicated, tearless, soothing oatmeal, relaxing lavender, tropical scents, Hypo “Aloe” Genic, just to name a few.

Yes, we  can de-shed the coat during and after bathing which reduces shedding.

We offer a relaxing, pain free grooming experience for your pet.  If your pet is severely matted, we would offer to shave down the coat using my longest length blade that will penetrate the mats.  If this is not acceptable to you, you might want to comb out the mats with particular attention to the stomach, underarms, and behind the ears before we arrive.  Just remember, it is more humane to cut down the coat and start all over again than to de-mat a heavily matted coat. Also, decreasing the time between appointments and/or settling for a different coat style could be discussed at this time. 

For flea removal we recommend a two step process.  First, we bathe the pet using environmentally friendly flea based natural shampoo which will eradicate the fleas presently on the pet and help soothe skin irritations caused by the flea bites. Secondly, we recommend monthly flea preventative treatment such as Nextguard, Advantix, Confortis, Frontline, etc.  There are many good products available.  Please check with your vet for a recommendation. 

We can help.  As groomers, we are used to handling reluctant dogs that don’t want to be bathed or groomed.  We use lots of pampering, TLC, and the occasional doggie treat.

In an attempt to give our clients the best service, we use only premium shampoos and conditioners that are designed specifically for pets.  However, if you prefer that we use your pet shampoo, just provide us with it.  Some of the different shampoos we use are:  Flea and Tick, Relaxing Lavender, Tearless, Berry, Coconut Oatmeal, Medicated, Griminator, and Hypo”Aloe”Genic to name a few. 

We can make arrangements for grooming to be done without your presence. 

No problem, as long as you notify us 24 hours in advance of your appointment so that we can try to fill this time slot with another client’s pet. If it is less than 24 hours, please call me on my cell phone (201) 897-2280 thus saving us from driving to your residence.  If you do not call to cancel your appointment, a $35.00 fee will be assessed, which must be paid prior to your next appointment. 

We accept zelle, cash, checks, and credit cards (Master card, Visa, American Express, and Discover).  All grooming fees must be paid at the time of service. 

Yes, usually around $50 more per pet.  For that extra money, you get the convenience of not making 2 trips to your local grooming shop and having to wait approximately 4 hours in between drop-off and pick-up time.  Your pet will also benefit from a less stressful environment with no barking dogs, no cages, and no wait time, with only us grooming your pet each and every time. 

You can book online or over the phone.

Please leave your name & address with zip code

Your dog or cat’s breed and age

The last time he was professionally groomed

Special attention needs, ie:  disabled, senior or aggressive tendencies

What type of grooming schedule you would like to be on.

Type of groom/haircut, or just a luxury bath, etc.

We offer grooming 6 days a week. Appointment times will vary based on the day and season. We typically start booking at 7:00 AM with our last appointment of the day at 5:00 PM. If you have special needs that do not fall within these times, please let our staff know and we will make every effort to accommodate you.

Generally a dog’s nails need trimming every 6 weeks.

Older pets often need special care and attention. We recommend the style be kept short and easy to maintain to keep the grooming process to a minimum amount of time.

1-3 cycles of shampoo, possibly 1 cycle of conditioner, blow-dry as tolerated by dog, brush and / or comb out.

Groom includes:

Everything included for bathing plus a full cut / style based on breed standards and / or your specific requests, Nails trimmed, teeth and ears cleaned.

All fees are based on breed, size, behavior, condition and health of coat, length and density of coat, and length of time between visits will all affect the price. Please visit our Pricing page to learn more

Most clients prefer to keep the same groomer. If your dog is nervous and / or you have specific requests, we find that coming back to the same groomer works best because it fosters a relationship between the client, groomer, and dog.However, if your dog is good with anyone that shows them care and compassion, we have different groomers that could fit tight time slots depending on your schedule. 

Bath with no trim – ½ – 1 hours 

Bath and trim for large dog or dog that has a lot of hair – 1½ – 2+ hours.

Matted it may take more time. 

Your groomer will gladly call you just prior to or after your dog is finished.

If you need your dog groomed in less time, please explain your needs when making your appointment and we will do our best to find a day and time to accommodate your request.

To minimize the stress on the dogs, we prefer they be picked up as soon after they are finished, as possible.

Yes. The groomer will discuss your options and try to achieve the same result.

We prefer hand drying all dogs with a variable speed, high velocity dryer. This allows us to get a better finished look as well as gives us a chance to get a good look at your dog’s skin to asses any potential health issues. If your dog does not tolerate this method, we will use a warm / non-heated air circulating fan to “air dry” the coat.

No, because dogs act out when they’re owners are around we prefer to keep it strictly 1 on 1.

It is not uncommon for dogs to get overly excited if they are able to see their owner, creating an unsafe condition for the dog.

Accordion Content

If the hair is allowed to knot or develop “matts”, it is unhealthy for the dog’s skin. It may be possible to “dematt” the coat, if it can be done without causing pain to the dog. Unfortunately, the process is often painful or can cause irritation to the dog’s skin. If your dog is matted, we will discuss with you what can be done.

Matted coats can cause a variety of skin and health problems. When your pet is extremely tangled, matted, or densely coated there are increased risks of stress, trauma, and / or injury. If possible, we will carefully de-mat your pet’s coat.

If the coat is severely matted or we determine that de-matting would be in-humane for your pet, we will need to remove the coat with clippers. Please feel free to discuss your pet’s needs and our dematt policy with one of our pet stylists.

Our groomers are familiar with most of the breed standards and are very experienced with more popular breeds. Many clients do not groom to the breed standard because of the maintenance required. Also, we encourage you to bring in pictures of previous grooms, if available.

Your satisfaction is very important to us! If you notice something we can often take care of it for you prior to leaving. If you notice something after you leave, we ask that you give us a call within 48 hours so we can arrange a time to tweak the groom while it is still relatively fresh.

Absolutely, although our top-rated product line is designed to promote a healthy coat and skin.

If your veterinarian has prescribed or suggested an alternate shampoo rather than our product line, we will gladly use it. Please note, many prescribed shampoos / conditioners require 5-10 minutes of contact time. If this is the case, our bather will stay with your dog and gently massage the product into their coat and skin. An additional fee will be added for this time.

These are scent sacs found right under your dog’s tail. Some dogs empty them naturally, some do not. Please consult with your veterinarian.

Absolutely, tips are always appreciated.

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